My order was unexpectedly cancelled ? There are some restrictions for personalisation e.g. trademarks, legal reasons, or if it could be considered offensive. If you think this is an error, email firstname.lastname@example.org. Related articles What can I personalise my bottle with? Will my bottle arrive before Christmas? Can I buy a personalised bottle for someone else? What happens if I’m not home to accept the delivery? What if my personalised bottle is incorrect/damaged on delivery?