Where is my order? Once your order has been shipped, we’ll send you a confirmation email. Having trouble or haven't received your order? Contact Intervino at firstname.lastname@example.org. Related articles When can I expect my order? I placed an order online but didn't receive a confirmation email, so have you got my order? An item is missing from my delivery – what should I do? I've received confirmation that my order has been delivered, but my food has not arrived – what should I do? How do I find the number of the restaurant that is delivering my order?