Search our FAQs

General

• How can I check whether my local Nando's is open for Eat-in?
• Do I need to book a table if I want to visit or can I just walk in?
• What are the opening times for Eat-in?
• Where can people check if their local restaurant is open for eat-in service?

Supporting our team

• Will everyone on your work force be brought off furlough?
• How are you protecting your staff?
• Will the Nandocas who return to work be volunteering or are they being paid to work?
• What are you doing if one of your staff members tests positive for COVID-19?
• Will everyone receive the same hours/ shifts they had pre lockdown?
• Will you be operating with full teams or reduced teams when a restaurant reopens?

Safety

• Do I need to wear a face mask in your restaurant?
• Will the Nandocas be wearing any special protective clothing during their shifts?
• What additional safety measures will Nandocas be undertaking during work?

Restaurant Experience

• Can I get my own Bottomless Drink and sauces from the condiment unit?
• What if I don’t have my phone or its battery runs out? How will the virtual queuing work for me?
• What happens if I miss my slot for my allocated time in the virtual queue?
• Do I still queue outside the restaurant?
• What if I don’t have a mobile phone with me or the QR code doesn’t work for me?
• Will you be operating a one-way system within the restaurant?

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