Search our FAQs
COVID-19
Restaurant Opening
General
- To check the exact locations of our restaurant check here.
- Can I still walk into a Nando’s for a meal or do I need to book a table?
- What are the opening times for Eat-in?
- Are there any restaurants that won't be reopening?
- Where can people check if their local restaurant is open for eat-in service?
- Will you be opening restaurants in weekly waves or more frequently?
Discounts/Promotions
- Can I use another discount on top of the 50% e.g. an NHS discount?
- Can I still earn Chilli Points while taking part in the scheme?
- What menu items are covered by the discount?
- Is the discount available for Delivery and online Click and Collect orders?
- How do I redeem the 50% discount for the Eat Out To Help Out scheme?
- Will you be taking part in the government 50% off Eat Out To Help Out scheme?
Supporting our team
- Will everyone on your work force be brought off furlough?
- How are you protecting your staff?
- How are you helping your UK employees who are having their hours cut due to COVID-19 closures?
- Will everyone on your work force be brought back to work?
- Will the Nandocas who return to work be volunteering or are they being paid to work?
- What are you doing if one of your staff members tests positive for COVID-19?
Safety
- What if I don’t want to give you my data?
- How will you be collecting customer data as per Government advice?
- Will the Nandocas be wearing any special protective clothing during their shifts?
- What additional safety measures will Nandocas be undertaking during work?
- Will you have sanitiser on hand upon arrival?
- How many tables will be available in each restaurant?
Restaurant Experience
- Will you be operating a one-way system within the restaurant?
- What should I do if I have food allergies?
- How will you avoid queues forming at the tills, toilets etc?
- Will I be able to pay with cash?
- Will I still be able to choose my own condiments and drink?
- Will I still be expected to queue and order at the till?
Get in touch
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