Search our FAQs

General

• What are the opening times for Eat-in? Will it be the same as before COVID-19 or will the hours remain the same as they currently are 12-9pm?
• Can I still walk into a Nando’s for a meal or do I need to book a table?
• What are the opening times for Eat-in?
• Are there any restaurants that won't be reopening?
• Where can people check if their local restaurant is open for eat-in service?

Supporting our team

• Will the Nandocas who return to work be volunteering or are they being paid to work?
• What are you doing if one of your staff members tests positive for COVID-19?
• Will everyone receive the same hours/ shifts they had pre lockdown?
• Will you be operating with full teams or reduced teams when a restaurant reopens?

Safety

• Will the Nandocas be wearing any special protective clothing during their shifts?
• What additional safety measures will Nandocas be undertaking during work?
• Will capacity of the restaurant be affected by the 1m distance rule?

Restaurant Experience

• Will I still be able to choose my own condiments and drink?
• What happens if a customer doesn't return within the allocated time?
• Am I still allowed to queue outside the restaurant? If not how will I know when my table is ready?
• What if I don’t have my phone or its battery runs out? How will the virtual queuing work for me?
• Will you be operating a one-way system within the restaurant?
• What should I do if I have food allergies?

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