Collection
- What are we doing about Climate Change?
- It says the restaurant was taken offline while I was ordering – what does this mean?
- Why has my order been rejected?
- Why do I get charged for bags?
- Why Can’t I Choose My Preferred Time To Collect My Order?
- What should I do when I collect an order?
- What happens if I want to cancel my collection order?
- Some items in the menu are out of stock. Why is this?
- How do I register?
- Are there any changes to the service due to COVID protocols?
- I want to cancel my order, what do I do?
- How do I request a refund?
- I placed an order online but didn't receive a confirmation email, so have you got my order?
- How does Walk-in collect work with the new COVID protocols?
- Which Collect options are now available?
- Which restaurants are offering Walk-in Collect?
- Do I need to wear a face mask when collecting my Nando’s?
- Is your takeaway packaging recyclable?
- When I try to check out, it says It's not possible to place my order - what does this mean?
- Do I need to create an account to place a Click & Collect order?
- I have a Nando's Card – can I earn Chilli Points with my online collection orders?
- How do I give you feedback about my collection experience?
- I've just got home and I'm not happy with my order/I'm missing items, what shall I do?
- What should I do when I collect an order?
- What shall I do if I know I'm going to be late collecting my order?
- Can I change my order?
- Why am I being asked for a table number on the checkout screen?
- What happens if I place my order and realise I have selected the incorrect restaurant once I receive the confirmation email?
- Why do I get "user not found" error message when I try to log into my account at check out?
- How Can I Reset My Password?