My order is incorrect or missing items? If there’s an issue with your order, please contact us so we can get this looked into Related articles I've just got home and I'm not happy with my order/I'm missing items, what shall I do? An item is missing from my delivery – what should I do? How do I request a refund? Do you accept Blue Light Card? I placed an order but didn't receive a confirmation email, so have you got my order?