Search our FAQs

Creating an Account

• Why do I need to give personal details?
• Why do I need to create a Nando's Account?
• How do I create a Nando's Account?

Managing my Account

• How do I change the phone number I use for SMS two-factor authentication (2FA)?
• How do I change my email address?
• How can I delete my Nando's Account?
• How does Nando's protect my personal details?

Logging in

• I’ve registered using a social account (Google/Facebook/Apple), but can I log in using my email and a password instead?
• I’ve registered using my email and password, but can I use a social account (Google/Facebook/Apple) instead?
• How can I login using a different two factor authentication (2FA) option?
• Why do I need to set up a two-factor authentication (2FA) method?
• How do I enable two-factor authentication (2FA) on my account?
• How can I reset my password?

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Account Security

• Why have I been asked to verify my account again?
• I've received a text with an access code, but didn't request it. What should I do?
• I've received an access code email but didn't request it. What should I do?
• I think someone is using my account, what should I do?

Nando's Card

• I have received a message telling me my card is invalid. What should I do?
• I’ve received a message telling me that my card is already registered. What should I do?
• How do I add a Nando’s Card to my Nando's Account?
• Do I still need my Nando's Card?