What shall I do if I know I'm going to be late collecting my order? If you need to speak to us about your order then please call the restaurant you’re collecting from (find the number here). We’ll be cooking your order to be ready at the time you selected. Related articles I've just got home and I'm not happy with my order/I'm missing items, what shall I do? Can I change my order? Why Can’t I Choose My Preferred Time To Collect My Order?